Shangri-La Hotel, Tokyo

Perfect stay. rooms

fanastic location, wonderful and helpful staff, amazing breakfast, big rooms which is unsual in tokyo

Location, friendly staff who cares and always follows your requests and ready to help at all times. Clean and spacious rooms. Excellent in dealing with children and are attentive to even the smallest details concerning their needs.

Such an amazing suite, large and comfortable

Just the entrance i have to go to b1 to enter the hotel

bottle water free in ground floor.Room cleaning excellent Respond the requested very fast.

the restaurant price very expensive. lounge drink add special performance. . In fact we stay quite short time.Breakfast without special discount to the guests

Amazing breakfast, kindly staff, best location، easy to get train

Horizon club breakfast was exceptional. The staff go out of their way to ensure your every need is met. The food is exquisite. The hotel is directly next to Tokyo Station.

Room was large and location was great next to Tokyo station. Staff were very friendly in all areas. Dining area and lobby were upscale. High tea service was delicious.

Rooms were dated and a bit dark. Concierge when asked for recommendations chose very upscale restaurants that were $1000+ US dollars . Was looking for good food but didn’t need to burn a hole in my pocket every night. Staff in dining area was a weird vibe and felt like many were in training. Different servers asked same questions and didn’t seem to know what to do.

My new favourite Luxury Accommodation in Tokyo. Friendly staff, great views, outstanding restaurants and great bed comforts

The location near to tokyo station

Tokyo station noises inside the room

Breakfast was very good with nice variety of food available. The staff at the restaurant were wonderful, the service could not have been better. Being alone I observed the staff and customers and noticed one of the staff, Sujeen Houg,always went above and beyond what was required of her. The entire staff at the Horizon lounge were fantastic. Everyone working at that hotel made me feel welcome and important.

You must be kidding.

The staff wants to be helpful, but they are inexperienced. There did not seem to be anyone in charge who was experienced. For a hotel of this level there should be a good concierge who can really be helpful. We had much more helpful staff at every other hotel in Japan.

Well this hotel is without exception the best I have experienced. We opted to have club lounge access which made the room extremely expensive but the club lounge was just wonderful with food and drink options outstanding. Location perfect virtually at Tokyo station. We took the Haneda airport electric trains but in hindsight with all our luggage wished we had taken a taxi. The room was beautiful, pyjamas so gorgeous I had to buy some to bring home, the staff were charming and the club lounge breakfast was unbelievably good and made to order. Cocktail 2 hours was first class. Views phenomenal of city & sky tree and the meet & greet service when you get off the train at Tokyo station took the stress out of our first visit.

This hotel is on another level superb. It was so expensive though, by a big margin far the highest price per night than we would usually pay but you get what you pay for in quality of service, quality of everything. The club lounge was out of this world amazing. I would have stayed another night pre cruise but Yokohama hotels were 1/3 of the price.

I love that. It was right across from the train station with many restaurants to choose from. It is centrally located.i loved our corner room.

We were surprised to be charged $62 for 2 glasses of wine in bar area. We were first told there was a $15 per person cover for bar area for entertainment in addition but this was waved. (The pianist was on break almost the whole time we were there. ). I would skip this area in the future.

Location, friendly staffs, Clean, comfortable bed and nice room with garden views. Breakfast was great too!

Location, Friendly staffs, Nice room with view of the garden, Breakfast was nice too.

Location and service were great

The hotel initially didn't provide me with connecting rooms even though i had put in a request for connecting rooms

The hotel location is perfect. The service, cleanliness and the room itself was all amazing. The room size, the layout, the bathroom was spacious and luxurious.

The breakfast buffet was too expensive for the selection. Might as well order to the room. Also, you can hear the trains in the morning.

Nice looking aesthetic.

Rude staff - including one taking a picture of my brother for wearing shorts.

Breakfast was fabulous, breakfast staff delightful. Fantastic location. Bikes handy.